Troubleshooting

Articles

Agent Error: x.509 Certificate Signed By Unknown Authority
When a newly installed device does not show up in the Automox console, it is likely the result of the Automox agent being unable to communicate with the Automox API. While this can be due to a number of different issues, one potential reason is that...
Troubleshooting the Automox Agent Installation on macOS
To install, restart, and remove the Automox agent on macOS devices, refer to the commands listed here. Install the Automox agent To install the Automox agent on macOS, run this command. (You will need your Access Key that was provided during the o...
How to Disable Remote Desktop Protocol Connection Using Automox
This worklet describes how to disable remote desktop services. If a machine is unpatchable, security administrators can use this worklet as a mitigating control to protect impacted Windows systems from the BlueKeep vulnerability. This worklet also ...
How to Get a List of Devices with a Specific Patch Installed
Follow these instruction to get a list of devices with a specific patch installed. 1. Navigate to the Software page in the Automox console and locate the package you wish to query against: If you are unable to find the package you are lookin...
How to Retrieve Windows Update Log Files
The Windows Update log is a powerful tool in determining issues with Windows Update. Whether it's simple a patch failing to install or issues connecting to Microsoft Update. This log can provide valuable detail in most cases. Accessing the Log ...
macOS Update Error Codes
Reference for macOS Update error codes and their meanings reported in the Automox Activity Log Error 93: Cannot stage X because an update is already staged to install at next reboot macOS Security Updates installers do not install immediately, ins...
Windows Update Error Codes
Reference for common Windows Update error codes and their meanings 0x80240001 WU_E_NO_SERVICE Windows Update Agent was unable to provide the service. 0x80240002 WU_E_MAX_CAPACITY_REACHED The maximum capacity of the service was exceed...
Windows Update Troubleshooting Process
Use these instructions to troubleshoot Windows Update (WU) issues HRESULT Exception. Given an example WU log, follow these steps to diagnose the issue: Filter the log on “FAILED” (case-sensitive) and pipe/redirect those lines to a sep...
Windows Update Agent and WSUS Troubleshooting
For additional information about using Windows Update, refer to the following: Windows Update - additional resources ...
Retrieving and Installing Updates Using the API
You can use the Automox REST API to programmatically retrieve and install updates. This article describes how to do this and references our API Reference Guide . Step 1 - Retrieve your API Key The API key for your account is located on the Setti...