Third-Party Software

Articles

Third-Party Patching Best Practices
Recommended best practices for managing third-party applications in Automox. The following tabs list the behavior of third-party software patching in Automox so that you can take actions, such as configuring groups and policies accordingly, if nec...
Third-Party Software Support
Automox third-party software support.
Patching Cyberduck on Windows
Cyberduck has a version limitation on 32-bit installs. The latest 32-bit version is 7.0.2. Automox will patch to that version if a 32-bit install exists. Automox will not install newer 32-bit versions because of a vendor behavior that we cannot chan...
Patching Dropbox on Windows and macOS
This describes the behavior when patching Dropbox through Automox. You might see that even if Dropbox has been shutdown, the app might relaunch after an update. This is a vendor behavior we cannot control or change. If Dropbox is open during the pa...
Patching File Sync Applications on Automox
This describes the behavior when patching file sync applications, such as Dropbox and Box Drive, through Automox. Even if a file sync app has been shutdown, it might relaunch after an update. This is a vendor behavior that we cannot control or chan...
Patching Notepad++ on Windows
When the text editor Notepad++ is running, an attempt by Automox to patch will fail. Notepad++ must be closed for a successful update. The patch will be updated the next time the policy runs, if the editor is not running.  NOTE : Notepad++ do...
Patching Slack
The Slack app (on macOS) will shut down in order to patch unless a call is in progress. This call can lead to inconsistency in patching. Normally, Slack will be shut down in order to patch for macOS devices. It will not be shut down on Windows devi...
Patching Transmit on macOS
To patch Transmit, the app must be shut down. When the file transfer app Transmit is running, an attempt by Automox to patch will fail. Transmit must be closed for a successful update. The patch will be updated the next time the policy runs, if the...
Patching WinSCP on Windows
To patch WinSCP, the app must be shutdown. When the WinSCP software is running, an attempt by Automox to patch will fail. WinSCP must be closed for a successful update. The patch will be updated the next time the policy runs, if the app is not run...
Patching Zoom on Windows
When using Zoom on Windows, the client will only be patched when a meeting is not in progress. You might see that a patch for Zoom will fail if a meeting is held during the patch window for Zoom. Your meeting will remain uninterrupted and Automox w...
Patching Skype on Windows and macOS
The Skype application will only be patched when it is not in use. You might see that a patch for Skype will fail if the application is being used during the patch window for Skype. Automox will show that a patch is available pending. The patch w...
Patching WinSCP on Windows
To patch WinSCP , the app must be shutdown. When the WinSCP software is running, an attempt by Automox to patch will fail. WinSCP must be closed for a successful update. The patch will be updated the next time the policy runs, if the app is not r...
How to Prevent Interruptions for Earlier Versions of Zoom on macOS
When a meeting is in progress for versions of Zoom 4.5.2.3370.0908 and earlier, in order for the client to be patched, any meeting in progress will be interrupted. We suggest updating Zoom to the latest version, then future patches will allow any co...
What is Automox in the Server Logs?
The Automox bot uses the following user agent string. Mozilla/5.0 (compatible; Automox version bot; +https://support.automox.com) How the Automox bot accesses your site Automox downloads headers and page content in an effort to determine the la...
Oracle SE Java 8 Support Shift and How It Impacts Automox Users
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Office 2013 to 2016 Version Upgrades (Including Office 365)
This describes Office updates on devices and how Automox handles it. The Trouble with Upgrading Upgrading to a new major Office version can be a big step, especially in large organizations. There are functionality and licensing concerns at play h...
Naming Scheme for Third-Party Software Packages
Automox uses an internal naming scheme for supported third-party software packages. The package names are cached and used when configuring Required Software Policies . When creating a Required Software Policy, the display name and the internally c...
Issues with Zoom - Disabling Auto-Updates
To ensure that Zoom only patches through Automox, the user must disable auto-updates for Zoom. Windows: https://support.zoom.us/hc/en-us/articles/201362163-Mass-Installation-and-Configuration-for-Windows macOS: https://support.zoom.us/hc/en-us/...
Apple Silicon (M1) Support
Find out how Automox supports third-party applications on devices with Apple Silicon. Automox Agent The Automox agent is currently available on Macs with Apple Silicon (M1). On these systems, the agent operates using Rosetta 2 emulation. Required...