Frequently Asked Questions (FAQ)

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What is Automox?
Automox is the first cloud-based patching platform that fully automates the patch remediation process across Windows, macOS, Linux, and third-party software - including Adobe, Firefox, Chrome, and Windows. The platform works across both clients and ...
How Does Automox Work Behind the Scenes?
You can think of Automox as a powerful policy-based engine that is constantly evaluating the state of a client or server and checking that state against a predefined policy. If the device or server is found to be out of compliance with a policy, Aut...
What Does the Automox Agent Access on a Device?
The Automox agent has very limited access to the device and is not natively capable of accessing or removing data or files from it. Compared with other tools like Airwatch and others that have control of the camera, access to the mic, and can inter...
How Do I Set Up Automox?
High Level Setup Instructions for Automox Setting up Automox within your organization is simple. Once you have created your account, simply log in to the platform and follow the Onboarding Wizard to download the OS specific agent and install it on ...
Can I Customize Automox to Match My Manual Workflow?
Absolutely. The default setting for Automox is full automation, but you can easily turn the automation settings off in order to allow the system to match manual patch approval and deployment workflows.
Does Automox Host Patch Repositories?
Automox uses the OS vendor-supplied system update tool to determine which patches are available for a device and to apply those patches at the scheduled time. Automox does not host patch repositories on our servers. ...
How is Automox Better than Simply Running Auto-Updates?
This describes of the benefit of using Automox for your patching and not using auto updates on the device. Running auto updates is like taking your security policy and dividing it up among each of your employees; and hoping that they patch and mai...
How to Cancel My Automox Subscription
Currently, there is no automatic way to cancel your Automox subscription built into the product. To cancel your Automox subscription, please send an email to  cancel@automox.com requesting to cancel your current subscription.   ...
What Are My Payment Options?
You can use your credit card to pay for your Automox plan directly in the console. To do this, go to the Settings > Billing tab. You must have the required user privileges to add this information. At this time it is not possible to add ACH/chec...
What Does End of Support for Windows Server 2008 R2 Mean to My Organization?
The discontinuation of Windows Server 2008 R2 patch deployment means you will stop seeing new patches every month. As long as vendors continue support for Windows Server 2008 R2, third-party patches, required software, and most Worklets will continu...
Why Have My Windows 7 Devices Stopped Patching in Automox?
The discontinuation of Windows 7 OS patch deployment means you will stop seeing new patches every month. Third-party patches, required software, and Worklets will continue to apply and be relevant, provided they continue support for Windows 7. If y...
Automox Pricing Plans Frequently Asked Questions
Automox pricing questions are answered here. See the following comparison chart for patch and manage plans.  Features and Pricing Frequently Asked Questions  What if I need to add more devices?  When you add devices, any chan...
Contacting Automox Support
Contacting an Automox Support is simple and expedient. A Support Engineer will respond typically within an hour during business hours of 6am to 6pm mountain time Monday through Friday Please send an email to support@automox.com with a description...