Device Details

From the Device Details view, you can see detailed device information, restart, rescan and run policies on a device.

Viewing Details for a Device

To view details for an individual device in your organization, follow these steps:

  1. Click Devices to view the list of devices for your organization.
  2. Hover over the Display Name of the device that you want to view details for. If a Custom Name has been created for this device, you will see that listed here.
  3. Click the name to open the details view for that device.

Restarting a Device

You can restart a device from the Automox console. Follow these steps:

  1. Click Devices to select the device that you want to restart.
  2. Hover over the Display Name and click to open the Device Details.
  3. Click Restart Device.
  4. A warning message appears that allows you to cancel or select Restart Device.

Scanning a Device

You can scan a device from the Automox console. Follow these steps:

  1. Click Devices to select the device that you want to rescan.
  2. Hover over the Display Name and click to open the Device Details.
  3. Click Scan Device.
  4. A warning message appears that allows you to cancel or select Scan Device.

Device Details Fields

The following describes the fields in the Device Details view.

Info

Info FieldsDescription
Host NamePermanent device name.
Custom NameName assigned to the device. You can edit this by typing directly into the field. Click Update Device to save any changes.
ExceptionThis shows if this device has been marked as an exception and is therefore excluded from statistics, but is still monitored. Switch the toggle on or off to mark this device as an exception. 
GroupThis lists the group this device is assigned to. This can be modified from here.
TagsThis field lists Tags that are applied to this device. Tags can be added or edited here.
System Details
  • ID (Server ID number)
  • FQDN (Fully qualified domain name.)
  • Serial Number (Serial number for this device.)
  • OS (OS version.)
  • CPU (CPU model of this device and clock speed.)
  • RAM (Size of sys•tem memory.)
  • Hard Disk (What kind of storage device is in use, its size, and the free space available.)
Automox Agent VersionThe version of the Automox Agent installed on the device.
Last User Logged InThe login name of the user who logged into the Device.
Network
  • Public IP (Public IP address of the device.)
  • Device (Name of the network device.)
  • MAC (Mac address for this device.)
  • Type (The type of interface.)
  • Private IP (IP address of the device.)
Update DeviceIf you make changes in the Info section, such as Display Name, Group, or Tags, click the Update Device button to confirm.
Device StatusThis shows the overall state of the device. This can be: initializing, needs reboot, refreshing, or installing.
Connection StatusThis shows if this device has checked in with the Automox API within the last two minutes.
Policy StatusThe policy status of the device can be unmanaged, compliant, or non-compliant (which refers to a policy being scheduled or has failed).
Last System ScanThe time the device was last refreshed. Then the number of hours that have passed since that date and time. If the number is in red, it’s a sign that this device has not been scanned recently and it might be out-of-date.
Next Patch WindowThe scheduled time for the next patch on this device.
Last DisconnectedThe date and time that a device last disconnected from the platform.
Restart After PatchThis indicates if the device will be rebooted after patching or when required.
Device Requires RebootIf the device needs to be restarted to complete patching, this shows Yes.

Device Status

From the Device Details view, the device, connection, and policy status icons provide a quick status of the device. The following lists the status of a device and the description for that status.

StatusDescription
InitializingThis indicates that the device has successfully connected to Automox, but has not yet completed the first system scan.
InstallingThis indicates that a patch is being installed.
UninstallingThe device is currently uninstalling software, per a policy.
Needs RebootThe device has installed patches or software that require a reboot before installation can be fully completed.
RebootingThis is shown when we restart a system due to patching or when the admin initiates a restart through the console.
RefreshingThe device is updating previously scanned software and hardware configurations or a worklet is being tested.
ReadyThere is no command impacting the device.
Not ReadyThis status is shown when the device is disconnected.
WorkingThis status can indicate that a command is being run on the device or that a worklet is in the process of executing on the device.

Connection Status

The following lists the connection status of a device and the description for that status.

Connection StatusDescription
ConnectedA Connected connection status indicates that the agent has checked in with the Automox API within the last two minutes.
DisconnectedIf the Automox agent installed on a device hasn't checked into the Automox API within the last two minutes, the device's connection status is set to Disconnected.

Policy Status

The following lists the policy status and the description for that status.

Policy StatusDescription
UnmanagedThis device has been added to Automox, but the group it is in does not have any policies assigned to it.
CompliantPolicies with a status of Compliant have no scheduled updates or failed remediations.
Non-CompliantPolicies with a status of Non-Compliant are either scheduled or have failed remediation. While the definition of "remediation" can differ depending on the policy type, this generally means that the policy has failed to successfully install new patches and manual intervention may be required.

Troubleshooting / Associated Policies




Device Details FieldsDescription
Troubleshooting
  • Connection: This is a check that runs when the page is loaded. If the device can connect to port 443, automox.com, and an SSL connection to automox.com, the device is considered connected to the system.
  • Compatibility: After a device is connected, Automox runs a compatibility check to ensure that we can successfully manage the device. Each operating system has its own compatibility checklist. For more details about what is passing or failing on the compatibility check, click the Review Checklist link to view the Compatibility Checklist.
Associated Policies
  • Policy Name: User-defined policy name.
  • Update Schedule: This is the text description of when the policy will update.
  • Next Patch Window: The date and time for the next patch window for that policy.
  • Click Run On This Device to immediately run the policy. IMPORTANT this will run the policy for all of the devices assigned to that policy, not just the device that is currently visible. Note: You must confirm the action in the Run Policy window for it to proceed.
  • Click the Manage Policies bar under the list of policies to manage which policies  associated with the current group.

Software Associated with a Device

The software associated with an individual device is listed at the bottom of the Device Details page. From here you can search for specific software and carry out bulk actions on installed software.

Use the search box to find specific software that you want to take action on. This search is comparable to Enhanced Device Search.

Column NameDescription
Software NameName of the software associated with this device.
StatusStatus of the software on this device. Possible values: awaiting update, installed
Current VersionVersion of the software installed.
Latest VersionVersion of the software that is available for installation.
SeverityThis shows the CVE score severity level for the particular software package. When the severity is highlighted in blue, click to view the associated CVE.
Requires RebootThis shows if a reboot is required for this software update.

Bulk Actions

You can select one or more software packages and select actions from the Bulk Actions drop-down menu. 

See also Configuring Software on a Device.

  • Roll Back
  • Patch
  • Ignore
  • Defer
  • Use Global Settings

Related Topics: