12:17p MDT (UTC-06:00):
We have fixed the problem that was preventing agents from checking in. All agents should now be checking in as normal. We have put in additional capacity at the moment and are implementing architectural changes to enhance future scalability.
11:22a MDT (UTC-06:00):
We're currently experiencing high load on our database which is affecting agent checkins. As a result all agents are not checking in at this time. We are currently scaling up the database services and will update this article with more information as we make progress towards restoring service.