Automox Knowledge Base

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60 articles in this collection
Written by Adam Whitman, Richard Rodriguez, Valerie Bailey and 2 others

Automox Compliance

How does compliance work in Automox?
Nick Almiron avatar
Written by Nick Almiron
Updated yesterday

Allowing Automox Notifications in macOS Catalina

You can use your MDM to force allow first time Automox notifications for macOS Catalina computers.
Valerie Bailey avatar
Written by Valerie Bailey
Updated over a week ago

Download Links for the Latest Automox Installers

Links for Mac, Linux, and Windows installer files
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

macOS Privacy Preferences - amagent wants access to control Microsoft AutoUpdate

How to automatically allow Automox to patch macOS without a pop-up.
Valerie Bailey avatar
Written by Valerie Bailey
Updated over a week ago

How to Disable Remote Desktop Protocol Connection Using Automox

This Automox worklet describes how to disable remote desktop services.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Change Automox Script Execution Location

Automox executes actions from a fixed location. It can be changed to a different location if preferred
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Windows Patch Rollback Worklet

Uninstall a specific Windows patch across multiple devices, worklet (custom policy) example.
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Enforce BitLocker Encryption Worklet

This worklet describes how to keep your drives encrypted with ongoing evaluation and remediation (Windows 8 and Windows 10).
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Best Practices For Your Console Experience

What to do if chat is not working? Adding trusted sites to your browser settings, such as the Automox Console, Intercom (chat), Stripe
Valerie Bailey avatar
Written by Valerie Bailey
Updated over a week ago

How to Retrieve Windows Update Log Files

Gather your Windows Update log to investigate patch installation failures.
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Billing policy for agents on virtual instances

billing, VM, virtual, machine, gold image, template, virtual machine, vmware, openstack, hyper, citrix
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Windows Update Error Codes

Reference for common Windows Update error codes and their meanings
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Embedding Your Access Key into the Automox MSI

Deploy the agent without parameters by modifying the MSI file directly.
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Automox External Product Roadmap

roadmap product product roadmap road map
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

XP Patching Worklet

XP, zero, zero-day, zero day, vulnerability, wannacry, eternalblue, doublepulsar, worklet (formerly custom policy)
Richard Melick avatar
Written by Richard Melick
Updated over a week ago

What Are the Recommended Best Practices for Patching in Automox?

Valerie Bailey avatar
Written by Valerie Bailey
Updated over a week ago

How to Find Application Names and Versions for Required Software Policies

Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Enforce Windows Registry Settings Worklet

This worklet describes how to manage device configurations through various registry settings, including 64-bit vs 32-bit registry access.
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Enabling Manual Approval

The Automox patch policy allows you to enable a manual approval process for your patches.
Valerie Bailey avatar
Written by Valerie Bailey
Updated over a week ago

How to cancel my Automox subscription

This is how customers cancel subscriptions
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Using the Advanced Patch Policy

Creating custom patching configurations.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

OS Patch Management Settings for Groups

You can select how you want to handle patching for the devices in a group.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How Does Automox Detect Packages with Pending Updates on Linux-based Operating Systems?

Detect Packages with Pending Updates on Linux-based Operating System
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Moving Devices From One Organization to Another

These instructions describe how to move a device from one organization to another.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Does Automox Host Patch Repositories?

Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

What is Automox?

Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How Do I Setup Automox?

High Level Setup Instructions for Automox
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How Does Automox Work Behind the Scenes?

Automox and how it works on the back end.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Can I Customize Automox to Match My Manual Workflow?

Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How is Automox Better than Simply Running Auto-Updates?

Description of the benefit of using Automox for your patching and not using auto updates on the device
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How Automox Licensing Works

Licensing the Automox Agent and how it works.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How Do I Bulk Deploy the Automox Agent?

How to deploy the agent to multiple devices at once.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

What Does the Automox Agent Access on a Device?

Description of what the Automox Agent accesses on the device it's installed on.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Silent Agent Deployment on Windows

Instructions on how to deploy the Automox Agent silently
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Troubleshooting the Automox Agent Installation on macOS

To install, restart, and remove the Automox agent on macOS devices, refer to the commands listed here.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Installing the Automox Agent on Linux

To install, restart, and remove the Automox agent on Linux devices, refer to the commands listed here.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Automox and Reporting Your Environment

Automox canned reports and how to access them
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

What the Statuses found in the Automox Console Mean

Description of what the Device Status Means on a Device
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

SAML-Based Single Sign-On (SSO)

How to configure SAML/SSO with Automox as the SP
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Inviting Users When Single Sign-on (SSO) is Enabled

You can invite users when single sign-on (SSO) is enabled.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Multi-Org SAML Single Sign-On

Instructions on how to use SAML/SSO for Multi-Org environments
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Agent Log File Locations

The Log locations for the Automox Agent
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Agent Error: x.509 certificate signed by unknown authority

Agent Error: x.509 certificate signed by unknown authority
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Office 2013 to 2016 Version Upgrades (Including Office 365)

Description of Office updates on devices and how Automox handles it
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Windows Update Troubleshooting process

Instructions on how to troubleshoot Windows Update issues HRESULT Exception
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Using the Required Software Policy

Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Using Policy Patch Filters

These are instructions for how to filter the "Patch Only" and "Patch All Except" policies.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How to Use Worklets

This describes how to use worklets (formerly known as custom policies) to manage devices.
Richard Rodriguez avatar
Written by Richard Rodriguez
Updated over a week ago

Custom End-User Notifications

This describes how to use custom end-user notifications when creating a policy.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Automox Okta Single Sign-on (SSO) Integration

SAML/SSO configuration guide for using Okta with Automox
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Automox Third-Party Software Support

A list of third party applications we support for patching.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Adding Patches to the Block List in the Automox Console

Instructions on how to add a patch to the block list (blacklist) in the Automox console across your entire environment.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Supported Operating Systems

Operating systems. OS. VMware. Citrix.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How to Rollback an Installed Patch on Endpoints

Instructions to roll back patches on devices
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

How to Get a List of Devices with a Specific Patch Installed

Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Agent Firewall Whitelisting Rules

The network and firewall requirements for running the Automox agent
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Using the Automox Agent with a Proxy Server

Instructions on how to configure an endpoint that's using a Proxy Server
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Automox REST based API

Automox and its REST based API
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Retrieving and Installing Updates Using the API

You can install updates using the Automox API.
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago

Configuring WSUS for Automox Integration

Configuring Windows Server Update Service (WSUS) for Automox
Adam Whitman avatar
Written by Adam Whitman
Updated over a week ago