Behavior of Third-Party Patching in Automox

The following lists the behavior of third-party software patching in Automox so that you can take actions, such as configuring groups and policies accordingly, if necessary. The types of behavior are as follows:

  • App will not be shut down in order to patch. The patch runs in the background. No special actions need to be taken. 
  • App will not patch when application is running. (Failed patch)
    The app patches the next time the policy runs, as long as the app is not in use.
  • App will be shut down in order to patch

App will not be shut down in order to patch

  • 7-Zip
  • Adobe Acrobat Reader DC
  • Adobe Reader
  • Adobe Air
  • Adobe Flash
  • Adobe Shockwave
  • Box Drive
  • Cyberduck (macOS)
  • Dropbox
  • Google Chrome (may relaunch itself)
  • iTerm2
  • Java 8
  • KeePassXC
  • Microsoft Remote Desktop
  • MS Office MSI
  • Mozilla Firefox
  • Mozilla Firefox ESR
  • Mozilla SeaMonkey
  • Mozilla Thunderbird
  • Opera
  • The Unarchiver
  • Zoom Outlook Plugin

App will not patch when application is running. (Failed patch)

NOTE: When the application is running, an attempt to patch by Automox will fail. The app must be closed for a successful update. The patch will be updated the next time the policy runs, if the app is not running. See links here for details specific to some software.

  • Camtasia
  • Cyberduck (Windows)
  • FileZilla Client
  • Inkscape (Windows)
  • iTunes (Windows)
  • LibreOffice
  • Notepad++
  • PuTTY
  • Sequel Pro
  • Skype
  • Slack
  • Snagit (2018+)
  • Sublime Text 3
  • TigerVNC
  • Transmit
  • VLC Media Player
  • VMware Horizon Client
  • WinRAR
  • WinSCP
  • Wireshark
  • XnView MP
  • Zoom

App will be shut down in order to patch

  • Google Earth Pro
  • Microsoft OneDrive
  • MS Office 365
  • SizeUp (macOs)
  • WinMerge (Windows)

To create a policy or worklet around patching third-party software, see our documentation: Managing Policies. You can also refer to our Community and the example worklets where you can also ask community members about how they are patching their third-party apps.

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