You might see that a patch for Skype will fail if the application is being used during the patch window for Skype. Automox will show that the patch is still pending. The patch will be updated the next time the policy runs if the application is not in use. Because updates to the Skype application require a restart, the operation can only be successful when Skype is closed and does not appear in the system tray.

To view a pending patch, you can go to the Software Page and search for Skype. When a version of Skype listed has a patch available, it will be highlighted in red. If you are not using the application, you can immediately patch by clicking Patch Now. Confirm your selection.

You can also view pending patches from the Software section of the Device Details page. The patch for Skype will show as Awaiting Update. If you are not using the Skype application, from here you can decide to immediately apply the patch. From the Actions menu, select Patch Now. Additionally, you can navigate to the Overview Report and it will reflect the pending patch in the list of Available Patches.

You can decide to patch Skype with a separate policy that focuses on the patch schedule. Your workflow and use of Skype will determine how you schedule the update and how you notify users. 

You can set up a Patch Only policy, filter for the appropriate patch, and schedule it to be applied outside of working hours. For the basics of creating a policy, see the following article:

https://docs.automox.com/home/system-management/managing-policies

When you schedule this policy as desired, you can create a message to inform your users that Skype updates only occur outside of the use of the application and therefore it is possible the patch could occur upon restarting the device.

If you need assistance, please contact our support team at support@automox.com.

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