Beginning in May 2019, Automox introduced a new pricing and billing model for its patching and configuration management plans.

Below is a comparison of the both new plans. Below the chart are answers to some common questions you may have when it is time to transition your account to our new model.

Features and Pricing (Monthly & Annual)

Frequently Asked Questions

I am an existing customer. Does my pricing change? 

If you are an existing Automox customer, your pricing stays the same until the end of 2019, or the end of your contract if you are on an annual agreement. Customers on a monthly agreement will be contacted about pricing changes by December 2019.

Once moved to new pricing, you will no longer be charged a different rate for overages. Instead, each device you add above your subscription will be licensed a single rate.


Why are prices changing?

Automox has adjusted the pricing of both product offerings to support the current and future advanced development of feature sets, bringing more value, capabilities, and scalability to your environment.


What if I need to add more devices? 

With this change, when you add devices, any changes that are beyond the scope of your plan will be reflected in your invoice and will automatically increase your subscription. We encourage you to subscribe to the number of endpoints you plan to use for more predictability in your billing. This new billing approach simplifies your Automox subscription and allows for more predictable, budget-friendly growth.

How does it work on a monthly plan?

If you add new devices, we’ll automatically keep track of this for you. As you add devices above your subscribed plan, we will increase your total subscription count and charge you for extra devices at your monthly rate each month. Each month, your subscription will be updated to reflect your total utilization. Any additional devices will be billed at the same rate as your subscription.

How does it work on an annual plan?

If you pay annually, we will charge upfront for the endpoints you have subscribed to at your per-endpoint rate. Each endpoint you add above your subscription will be billed at the same rate annualized, prorated for the rest of your term.

Which payment methods do you accept?

We accept all major credit cards and ACH payments. For all invoicing questions, contact our team at support@automox.com. Checks are only accepted in limited cases for annual agreements.

Automox requires a dedicated credit card or ACH account to handle endpoints added above your subscription count.

You are billed separately for each organization based on the plan and payment method you selected.

How do I change my plan?

If you are a current Automox customer already on new pricing, you can easily select the more comprehensive Manage plan right from the Settings page of your console.

To switch from the monthly to the annual plan, simply toggle the Billing Cycle switch and save the change to immediately activate your discounted plan rate.

Monthly plans can be switched between Patch and Manage at any time. However, Annual plans cannot be downgraded or changed without contacting support@automox.com.

If you signed up for Automox before May of 2019, you will be receiving a set of emails at the end of 2019 with instructions on changing your plan.

Who do I contact for help?

If you are a current Automox customer, please contact us at support@automox.com for all of your invoicing questions.

If you are currently in an active or expired Automox trial, please contact sales@automox.com for help upgrading your trial to a subscription.


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